As communities continue to feel the impact of the corona virus (COVID-19), we want to share with you the steps we’re taking at Mendez Movers to help protect the health and safety of our customers and our team, which is our top priority now more than ever.
We are currently monitoring local and national report on the evolving impact of COVID-19 and based on guidance from the Centers for Disease Control (CDC), the World Health organization and applicable public health agencies, we’ve developed plans and established a process that will allow us to respond in a timely and appropriate manner.
Our housekeeping and sanitation efforts in our office and warehouse have been dramatically expanded. We are frequently disinfecting often touched surfaces such as door handles, keypads and delivery bays. We urge everyone to follow all CDC guidelines to prevent the spread of the infection. Further, we have eliminated all non-essential visitors to our facility and prohibit unnecessary company travel.
We will to our best to protect ourselves and our customers
We do ask that you also take precautions such as making sure high touch items such as doorknobs and handrails are clean. If you have a weak immune system or are considered high risk according to the CDC please let us know as soon as possible so we can take safety precautions for your move.
We feel deeply for those who have been affected. Thankfully, as of now, we are not aware of any team member or customers contracting COVID-19. But we have implemented guidelines that instruct any team member who may develop symptoms or come into contact with infected individuals to stay home and follow CDC instructions.
We are open for business during regular hours to meet the needs of our customers.
Again, the health and safety of our customers and team members are our top priority and we’re committed to doing our part to help keep everyone safe.
In addition, please keep the following in mind:
We Are Proactively Implementing the following Procedures Beginning Monday, March, 16th, 2020:
VIRTUAL VIDEO SURVEYS: All prospective customers will be offered an alternative to the traditional on-site pre-move survey. We have updated our technology offerings to include the ability to perform a VIRTUAL VIDEO SURVEY of your home or office. This will minimize face-to-face contact time and still allow our Moving Consultants to provide accurate move estimates.
PRE-MOVE CUSTOMER WELLNESS CHECK: Our Scheduling Team will contact Customers in advance of the arrival of our Move Team to inquire if the Customer feels ill, or suspects that have had contact with an infected person. Move services can be canceled or postponed to mitigate risk and ensure safety of Team Members and Customer.
PRE-MOVE TEAM MEMBER WELLNESS CHECK: We have posted signs and symptoms of COVID-19 throughout our offices to better inform and provide awareness to our Team Members. Any Team Members who feel uncomfortable coming into the office feel ill or suspects that they may have had contact with an infected person should not come into the office and should notify the Scheduling Team ASAP. All Team Members upon arriving at our offices will have hand cleaning supplies readily available.
INCREASED CLEANING: We are refocusing and increasing cleaning duties at our office locations and in the interior cab of our Moving Trucks. All moving trucks and offices will be equipped with disinfectant wipes or spray. We are focusing our increased cleaning on frequently touched surfaces using an antimicrobial disinfectant on the EPA list of COVID-19 fighting products. Some examples of surfaces cleaned include door handles, steering wheels, phones, work surfaces, bathrooms, and common areas. •
SOCIAL DISTANCING: Upon arrival to our Customer’s homes or offices, Team Members will be practicing the 6′ social distancing between Team Members and Customer. We have always valued the professionalism and respect that came with a good introductory handshake, however under this COVI-19 period, we ask that our customers understand for safety purposes, there will be no handshaking or touching.
OPEN DOORWAYS AND WINDOWS WHEN AVAILABLE: In residential move setting when available, we will ask our Customers to open outside doors and windows to increase air circulation.