MOVERS
Smyrna TN
We are a proud Smyrna Moving Company.
Google Rating
4.5
Based on 226 reviews
Master Movers
4.5
Fish Guy
21:59 15 Apr 21
Very friendly service and stayed to make sure job was completed!
Holly LeFevre
17:04 15 Apr 21
Darilyn Johnson
00:20 12 Apr 21
I arrived in Nashville, TN on Tuesday afternoon from North Carolina. Master Movers unloaded my van/truck Wednesday morning.They placed my furniture in requested rooms, they assembled my mattress and box spring and headboard, setting up the bedroom completely. They unpackaged my ironing board and set it up. They reassured me to relax, they had this; and, indeed they did!I had a restful night's sleep in my bed and up for a new position on Thursday morning at the firm as a new lawyer, clothes pressed 🙂 I felt like I was working with "Special Forces" as their command of the operation was impeccable.
Kenneth Jones
15:32 06 Apr 21
Emily Richards
18:02 31 Mar 21
They were amazing! It was raining and I had painters at my new place and they did a great job working with everything. I'll be using them again for sure!!
Adam T
12:53 28 Mar 21
Samuel Smiley
15:54 25 Mar 21
They are reasonably priced and very professional! Got to my home on time and took great care of my items to move. I've hired them twice and will recommend them to anyone!
Tisha Smith
15:35 23 Mar 21
geremy lambeth
18:34 22 Mar 21
I used this company to move a two-bedroom apartment. I had everything boxed and beds / TVs broken down. I asked for three men and they send four. There lead guy upon arrival introduced himself and his men. The first thing he stated was we do accept tip but is not required. Two of the men were working there tails off while the lead guy just delegated orders and the other listened to his radio on full blast. While in transport to my new residence bleach was spilled on our sofa. The lead guy admitted to me that this had happened. At the time, the sofa color never faded but the next day you could tell it was noticeably lighter. I called and Jennifer said the guys should have not move any liquids and ask for photos. So, I sent photos and then she asks for a receipt. I sent it to her twice after she said she did not receive it. The bottom line I know have a sofa with a big bleach stain and they continue providing customers with subpar services.
Emily Green
18:40 15 Mar 21
Had a great experience with Master Movers in a unique situation with a client whose needs changed at the last minute. Master Movers was able to accommodate the client and get everything done. They went above and beyond. Couldn't recommend them enough!
K M
19:49 14 Mar 21
I don't remember the names of the two guys we had, but they were very nice and friendly. And didn't complain once about the mountain of stairs they had to repeatedly climb. I know it's their job and everything, but it really was A LOT of stairs. They were quick and efficient. And handled our antique furniture with great care. My only complaint about the movers is that one of the guys clogged up our toilet before he left. They're moving all day, so I really don't mind that they used our restroom, but a curtesy flush or two would have been nice. No one wants to have to take care of someone else's clog...The quality of the move itself was exactly what we were hoping for. If we move again within the service area of Master Movers, we will mostly likely use them again.
Anna Marie Herbold
20:12 13 Mar 21
Lynna Sims
19:41 12 Mar 21
James and Thomas were very courteous and fast moving items. They took the time to make sure everything went smoothly. I would definitely recommend these two for anyones move.
Safia Salaria
15:35 10 Mar 21
Responsive, reliable, reasonably priced, professional and upbeat service- these are the descriptors I’ll use for Master Movers!They moved my 3 story condo with ease and such professionalism. From the time I made my inquiries, Mercedes was always so prompt to reply.The movers were on time and moved everything in a timely fashion.Most importantly the rates are reasonable and no hidden fees.Would highly recommend Master Movers!
Emily O'Mary
18:58 08 Mar 21
They were super respectful of my property and arrived right in the time window they provided!! Very pleased and will be using them again this summer.
Elle Johnson
18:14 03 Mar 21
Lauren Rosenberg
17:00 02 Mar 21
I was thoroughly impressed with the services by Master Movers. Mike, Carlos and Preston were exceptionally courteous and extremely careful with all of our belongings. We moved locally into a new build, and not one item was damaged in the process. I have moved 8 times in the last 10 years, and this is the first time I've ever hired a moving company that did not break or damage either the items they were moving or the dwelling to which I was moving into. They arrived timely at 9 a.m. just as Jennifer said they would, and they left right at 12 p.m. We chose the option of having a three-man crew, which helped tremendously. Two of them loaded up the dollies while the other one packed the truck, so the time efficiency was impeccable. They worked the entire time and took no breaks. Jennifer was also extremely helpful and knowledgeable about exactly what size truck we needed and the size of the crew she thought would be beneficial for our type of move. We will definitely use Master Movers again and will recommend them to all of our friends and family.
Leslie Voth
00:01 15 Feb 21
Mike and his team are amazing! They are very efficient, professional and extremely careful with the items being packed and moved. Mike is very attentive to the needs of the move and also is very nice! I would recommend these guys to anyone!
Tim McConnell
21:52 14 Feb 21
These guys notified me when they were headed my way, showed up and went straight to work, then promptly got us moved into the new house. They operated effectively and charged us very fairly for the amount of hours worked. I would highly recommend them.
M McCormack
19:29 14 Feb 21
Everything went well and I was happy with the cost. The truck was there on time, even a little early and everybody worked hard. Recommended.
LiSandra McLaurine
07:03 13 Feb 21
Let me just say, I am blown away how quick and easy they made it. PROFESSIONAL, FRIENDLY, ON TIME AND AFFORDABLE. Thank you so much!!
Amy Williams
01:56 19 Jan 21
Mike Collier
19:33 14 Jan 21
Shawn Zabran-Green
18:32 11 Jan 21
Daniel Brown
01:07 11 Jan 21
Kody, Trevon, and Bubba were the best. We had never used movers before, and were hesitant, but after using them, we can surely say that they made the move totally seamless. Very upbeat, very efficient, and overall great service. Highly recommend! Thanks again you guys!
October Country
19:30 05 Jan 21
Updated: The lies in the owners response to me are epic. Wow!!If I could give this company a negative five stars I would. This was the most horrendous move I have ever experienced. Let me preface the following by saying that I have moved about 18 times in my life and have dealt with a number of both local movers and national moving companies. This one has been the worst. The woman on the phone asked me how many bedrooms I had and how many square feet, that was it. I was told they would send three men and a large truck. I sold my house and had to be out the day they were to do the move as there were other people waiting to move in. First, they were supposed to be there at 9am and I received a call at 9am to tell me they would be there between 9:30 and 9:45am. Second, a couple of hours into the move they significantly damaged a $1,000.00 bookshelf that was part of a library unit. Each unit runs $1,000.00 a piece and there were five units. Upon further inspection, they damaged a second unit along with scraping it against the wall leaving a large beige paint mark across the top of the unit. Several other pieces of furniture had large scrapes across the wood damaging the surface. It took them TWELVE HOURS to move a 2,900 square foot house that had all boxes packed and minimal loose items to take. The only furniture they had to disassemble were two beds, a treadmill, disconnect washer and dryer and pull shelves out of bookshelf and china cabinet. No packing, no major disassembly. Here is where it gets really good. I had a Life fitness treadmill which is the type you normally find in gyms. They did not disassemble it and left it last to put on the truck. It is not a difficult disassemble, it requires a phillips screwdriver and a crescent wrench to get the top off. At around 6pm I am told the truck is full and they will have to come back for the treadmill and the items in the garage. A little while later I get a call that the first truck won’t go back to finish what was left because it would be too late. So, they sent a second truck to pick up the treadmill and the items in the garage. The second truck gets there and one of the guys asks me if I have a screwdriver. I said “no, not anymore”. The house is empty at this point, I have nothing. They load some of the stuff in the garage and mess around with the treadmill for about twenty minutes before they decide to inform me that they will not take the treadmill. It’s too heavy, insurance won’t cover it, and I have to call someone else to move it, nor do they take lawnmowers that have gas in them. Funny, the guys that delivered the treadmill to my house - there were two of them - didn’t seem to have a problem with moving the thing. That’s brilliant, really brilliant, nothing like waiting till the last minute to inform the customer that, oh by the way, we don’t take this, and we don’t take that. There is NOTHING on their website nor in the quote that they provide that informs customers that they do not take certain items. So, I’m left to frantically try to find someone a 7pm to try to help me move this treadmill out of the house. It cost me $4,000.00 to move my stuff 9 miles down the road. Over $2,000.00 for the move and another $2,000.00 in damage to my furniture. There were scrapes, nicks and bumps on multiple pieces of furniture. I expect a few but not this many. Not to mention the stress of being told sorry, we don’t take that, and you need to find someone else. In addition, they when they unloaded, they just dropped stuff wherever they dropped it. I had smaller light weight bookshelves and a desk that were supposed to go upstairs, and they left them all downstairs. I was not present for the unloading; my friend was at the house where the unload was taking place as I was at the other house dealing with the second truck. I did this same move two years ago from California to Tennessee with the exact same furniture and it went seamlessly with no damage whatsoever to any of my items. Say away, stay far away from this company if you want a stress free and damage free move.
Merl merl
01:22 05 Dec 20
We contracted this company to move us a few miles down the road. They sent three young adults to move us. I had to constantly asked the guys to move more than one box at a time, even though we had all the boxes stacked and ready. A long story short. The guys kept stopping to talk to the ladies rather than actually move things.We ended up having several several items destroyed and our new house and old house took extensive damage that the company refused to own up to. We had several several items absolutely smashed or horribly scratched. The guys took off with our stuff still in the back of the truck for a 45 minute lunch and finally showed back up almost three hours later and wanted to charge us for this time as well.After several con with the lady at the Master Movers office and sending photos of the damaged items and houses she stopped returning our calls. They refused to take responsibility for all the items damaged as well as both houses that were clearly beat up from the guys just dragging large items like the table, bed, and couch. I honestly feel less damage could have been done if I just paid a few local teenagers to move stuff.I would HIGHLY suggest using any other company to move your household or business.
Tyrus Doss
23:59 04 Dec 20
The crew was professional, polite and stayed on the job with very little breaks in between. I would highly recommend this company.
NEAL DUNCAN
23:10 29 Nov 20
Nick Cucci
17:44 18 Nov 20
Move went smoothly. Great people and easy to work with.
kathryn hill
01:18 17 Nov 20
We will use master movers from now on! Dustin, Mike, Trevon, Carlos, and CJ were so great! They were very professional and worked great with the crazy way my hubby packed our storage unit. They were so careful moving all of our things in to our new home. No scratches at all. They really seemed to care! And they were very respectful. Can’t thank them enough for making this move so easy!
Ernest Harvey
17:43 15 Nov 20
They do good work. My mother in law used them. I watched the work being done. And they were careful and curtious. Well done.
Neal Ford
19:27 12 Nov 20
Had the pleasure of having Dustin, Trevon, and TJ handle my move within Nashville. They arrived promptly and were quick to being working. The entire experience, even the heaviest items seemed effortless for them and they answered all of my questions and were pleasant to talk with throughout the process. On the unloading end, items were placed carefully and checked for any damage in transit. As someone who has moved multiple times over the past few years these guys were worth every penny. Moving is stressful enough but when you have a honest and thoughtful leader like Dustin handling your needs it made the whole process fly by. I would recommend them to anyone!
Marcus Geromes
00:33 31 Oct 20
This is our third move using Master Movers, and we’ve had a great experience each time. Yesterday was no exception, as they continue to be respectful, hard working, and gentle with our belongings. Alexis, Danielle, and Carlos were fantastic!
Andrew
21:48 28 Oct 20
Cody and Carson both did a great job on my move. They were in and out and did the job in less time than anticipated, and were careful with all of my stuff. They were also helpful in advising how stuff should be stored and made the payment process easy. Thanks guys!
Sarah Kerr
17:25 26 Oct 20
I have hired Master Movers several times and they are always quick to respond, reasonably priced, and the movers do a great job quickly! I would recommend them to anyone needing moving assistance.
Sherri McCarter
18:04 23 Oct 20
Liz Goodgame
18:11 22 Oct 20
We were out of the country and had several friends and family coordinating the details of our move. Being so far away, I was anxious about everything running smoothly. From the begging of my interactions with Master Movers, I had a sense of confidence about their ability to handle all the details. They were friendly, very responsive and laid back about the process. We had a great experience and I would recommend Master Movers without question.
Hannah Speck
18:57 30 Sep 20
My roommate and I had a great experience with Master Movers! They moved us into our new place in less time than estimated, and were very knowledgeable and friendly. They helped us fix some of our furniture, and they raised a chandelier for us. I’d recommend them to anyone looking for speedy and efficient movers!
Sara Charambira
22:25 28 Sep 20
rachael knight
15:38 26 Sep 20
Super nice guys! Worked with us through a very stressful move. Thanks so much!
Crystal Davis
17:24 22 Sep 20
They were very kind and helpful. Took excellent care while handling my mom’s belongings.Thank you.
Em
15:37 22 Sep 20
From start to finish, this is by far the very best moving company that I have ever used!!! I have moved many times and have fragile items. They were very careful and considerate! It was a smooth confirmation process and they were on time!!! The team of men were fantastic! Whoever hired and trained them to work for this company did an outstanding job. That team is so valuable to the company. I will definitely use them again if I need to move anything!
Kimberly Woods
21:54 18 Sep 20
Lizzy Ragsdale
18:29 12 Sep 20
Candice Byrd
18:02 08 Sep 20
We had this company come out and help us on 3 occasions. Now that we have all of our belongings in our new home and out of the storage unit they moved us into - there were furniture items with damage. This was noted on the final ticket/invoice to have a claim filed. My husband and I both called to check on the status of the claim and it seems they are screening their calls and will not return messages left by voicemail and now for at least the last week - their voicemail box is full. We even have pictures of one of the movers standing on our furniture!!! Something has happened recently with this company because we picked them for their rave reviews.
Kelsie Holloway
22:35 05 Sep 20
I have enjoyed using Master movers during both my moves. Mike is great and they get the work done in a timely manner. I would recommend them and use them again in the future!
Lizzy Love
20:23 28 Aug 20
Rosalind Warren
19:56 24 Aug 20
Great workers, on time and very professional! I will be using them again!
Kevin J
14:47 20 Aug 20
My movers were friendly guys. I had a local move, and they were able to get my bedroom stuff plus some other things moved quick fast and in a hurry with care! I'd recommend for sure.
