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Google Rating
4.5
Based on 245 reviews
Master Movers
4.5
traci akins
22:35 08 Nov 21
This co. doesn't care about you or your stuff. They run the clock up on purpose.They arrived late & couldn't work and talk at the same time a lot of furniture was broken & we ending up having to help move half the items in our apartment. I was injured trying to help and we ended up having to get our friends and family to assist with items a lot of items that were left behind. They charged us waaaay more than the quote. When I complained to the mgr. of the company she said she'd call me back its a month later and I still haven't heard back.
Brandon Tankersley
06:55 31 Oct 21
Alexis Christiansen
15:20 23 Oct 21
We used Master Movers for moving a storage unit as well as unloading 2 Pods (on separate occasions). We worked with 3 different teams on these moves. All of the moves went smoothly, our belongings were treated with care, and everything was done with expediency as well. Some movers drag their feet when they are being paid by the hour, but not the employees at Master Movers. They worked like the professionals they are! They saved us so much time, hassle, and headaches that I have already recommended them to friends and family. If we have any other moving needs, this is who we are calling for sure!!
Heather Woodbury
20:58 15 Oct 21
Master or Movers bent over backwards to help me with a special delivery requiring high customer service. I was delighted to work with them and look forward to booking them every time we have a delivery in Tennessee.
Joan Fonzi
17:28 13 Oct 21
Garrett & Marybeth Taylor
21:27 12 Oct 21
Betty Boyte
23:03 06 Oct 21
Master Movers did an exceptional job moving my 97 year old mother to an assisted living facility. These young men were clean, neat and very respectful. They took very special care not to ding walls or door trim. They were very professional. They wasted no time, no playing around or talking on a cell phone. If I ever need movers again ...Master Movers will be my first call.
Susie Shockley
17:51 04 Oct 21
The entire process from calling about their service to full delivery as an experience of perfection! Great folks Great Service I will be referring at every opportunity!
S Bryant
12:19 03 Oct 21
Damian and James were professional and kind. I say kind because we had an awkward move when moving my parents into assisted living. They were patient and answered every question with kindness, no matter how often it was asked. They are both strong as an ox and treated the furniture as if they were museum pieces. We had used Master Movers once before and I am glad we used them again.
Julie Gibson
16:36 30 Sep 21
Caroline Sapp
02:15 25 Sep 21
Mike at Master Movers moved us for the second time, and he and his team, Mo, Terry, and Preston, were terrific! They were organized, efficient, cognizant of property, and moved all of our furniture/personal property without any damage! I couldn’t recommend Mike, Mo, Terry, and Preston enough - thank you for making this move as easy and stress free as possible! Will definitely use in the future!
paula allen
03:38 10 Sep 21
Master Movers are great. Michael was the bomb!!! His crew was awesome. Moved from Clarksville to Cookeville. They arrived, loaded and had me moved and set up in 5 hours (its 4 hours road time) total of 9 hours with the best moving crew I have had the pleasure of doing business with. They protected my belongs and even found something that I had been searching for and couldnt find. If you need to move...please don't hesitate to call Master Movers, a family owned business that treats you like family.Written for Linda (my mom) and myself...
Kelley Evers
01:43 14 Aug 21
I called Master Movers the week of our move, and Mercedes was able to accommodate us. They called us when on their way to our place. Mohammad & Brandon did everything we asked with no complaints, they were careful with our items and were very efficient. I would use them for our next Nashville move.
Sarah Wilson
22:18 02 Aug 21
Hardworking, kind and positive attitudes all around. Mike and Damien’s crews were helpful and never complained. Carlos and Kiegan went out of their way to speak to us and our boys. Jennifer was extremely responsive and helped us navigate through some complexities. They wrapped everything well also.
Ahmad Sims
18:23 30 Jul 21
Ronald Peoples
20:00 23 Jul 21
Damien and his team worked so hard to coordinate a three family move from out of state including working with two different semis They responded to our needs and welcomed suggestions. They worked until the job was completed with no complaints and gracious smiles. We would call them again if we ever need anything moved!
Scotty Kudialis
16:34 01 Jul 21
Michael Mohammad and Carlos really knocked it out of the park. My move was not easy, and they did it with a smile, cheerful attitude, and protected my house with very low clearance. Absolutely will be hiring them again if I need to move
Gavin Bundy
15:08 25 Jun 21
Chelsea C
12:14 13 Jun 21
I could not recommend this company more! They moved everything from my one bedroom apartment 15 minutes away to the new house in under 2 hours. I was blown away! They were also friendly and careful with my belongings. Everything arrived in one piece and looked exactly the way it was before the move. Their prices are also very affordable.
Alexandra Benya
17:45 07 Jun 21
Our experience with Master Movers was fantastic. We called 4 days before we were supposed to move, and they had availability. 3 movers came, and were fast & efficient throughout the entire process. I'll be recommending Master Movers to anyone in need of moving services!
Veronica
13:01 04 Jun 21
These guys were amazing!! Their challenges were...moving a piano, rain, steep driveway ( not being able to get the truck up our driveway), and a slippery stone driveway.....and they did it flawlessly. They thought out each step before moving anything. They also took precautions to protect our home and property inside and out. Would I use these guys again....yes! Would I recommend them to my clients....yes! Thank you so much!! Your team was amazing!!
Emily O'Mary
19:02 19 May 21
They were super respectful of my property and arrived right in the time window they provided!! Very pleased and will be using them again this summer.
Maureen Groves
20:36 08 May 21
Erica Kilbourn
18:53 08 May 21
These guys are polite, quick, and very hardworking! Even asked where I wanted all my furniture placed inside. Wrapped and padded the furniture professionally. Definitely worth the $$$!
Jesse Harrison
23:20 23 Apr 21
Fish Guy
21:59 15 Apr 21
Very friendly service and stayed to make sure job was completed!
Holly LeFevre
17:04 15 Apr 21
Darilyn Johnson
00:20 12 Apr 21
I arrived in Nashville, TN on Tuesday afternoon from North Carolina. Master Movers unloaded my van/truck Wednesday morning.They placed my furniture in requested rooms, they assembled my mattress and box spring and headboard, setting up the bedroom completely. They unpackaged my ironing board and set it up. They reassured me to relax, they had this; and, indeed they did!I had a restful night's sleep in my bed and up for a new position on Thursday morning at the firm as a new lawyer, clothes pressed 🙂 I felt like I was working with "Special Forces" as their command of the operation was impeccable.
Kenneth Jones
15:32 06 Apr 21
Emily Richards
18:02 31 Mar 21
They were amazing! It was raining and I had painters at my new place and they did a great job working with everything. I'll be using them again for sure!!
Adam T
12:53 28 Mar 21
Samuel Smiley
15:54 25 Mar 21
They are reasonably priced and very professional! Got to my home on time and took great care of my items to move. I've hired them twice and will recommend them to anyone!
Tisha Smith
15:35 23 Mar 21
geremy lambeth
18:34 22 Mar 21
I used this company to move a two-bedroom apartment. I had everything boxed and beds / TVs broken down. I asked for three men and they send four. There lead guy upon arrival introduced himself and his men. The first thing he stated was we do accept tip but is not required. Two of the men were working there tails off while the lead guy just delegated orders and the other listened to his radio on full blast. While in transport to my new residence bleach was spilled on our sofa. The lead guy admitted to me that this had happened. At the time, the sofa color never faded but the next day you could tell it was noticeably lighter. I called and Jennifer said the guys should have not move any liquids and ask for photos. So, I sent photos and then she asks for a receipt. I sent it to her twice after she said she did not receive it. The bottom line I know have a sofa with a big bleach stain and they continue providing customers with subpar services.
Emily Green
18:40 15 Mar 21
Had a great experience with Master Movers in a unique situation with a client whose needs changed at the last minute. Master Movers was able to accommodate the client and get everything done. They went above and beyond. Couldn't recommend them enough!
K M
19:49 14 Mar 21
I don't remember the names of the two guys we had, but they were very nice and friendly. And didn't complain once about the mountain of stairs they had to repeatedly climb. I know it's their job and everything, but it really was A LOT of stairs. They were quick and efficient. And handled our antique furniture with great care. My only complaint about the movers is that one of the guys clogged up our toilet before he left. They're moving all day, so I really don't mind that they used our restroom, but a curtesy flush or two would have been nice. No one wants to have to take care of someone else's clog...The quality of the move itself was exactly what we were hoping for. If we move again within the service area of Master Movers, we will mostly likely use them again.
Anna Marie Herbold
20:12 13 Mar 21
Lynna Sims
19:41 12 Mar 21
James and Thomas were very courteous and fast moving items. They took the time to make sure everything went smoothly. I would definitely recommend these two for anyones move.
Safia Salaria
15:35 10 Mar 21
Responsive, reliable, reasonably priced, professional and upbeat service- these are the descriptors I’ll use for Master Movers!They moved my 3 story condo with ease and such professionalism. From the time I made my inquiries, Mercedes was always so prompt to reply.The movers were on time and moved everything in a timely fashion.Most importantly the rates are reasonable and no hidden fees.Would highly recommend Master Movers!
Elle Johnson
18:14 03 Mar 21
Lauren Rosenberg
17:00 02 Mar 21
I was thoroughly impressed with the services by Master Movers. Mike, Carlos and Preston were exceptionally courteous and extremely careful with all of our belongings. We moved locally into a new build, and not one item was damaged in the process. I have moved 8 times in the last 10 years, and this is the first time I've ever hired a moving company that did not break or damage either the items they were moving or the dwelling to which I was moving into. They arrived timely at 9 a.m. just as Jennifer said they would, and they left right at 12 p.m. We chose the option of having a three-man crew, which helped tremendously. Two of them loaded up the dollies while the other one packed the truck, so the time efficiency was impeccable. They worked the entire time and took no breaks. Jennifer was also extremely helpful and knowledgeable about exactly what size truck we needed and the size of the crew she thought would be beneficial for our type of move. We will definitely use Master Movers again and will recommend them to all of our friends and family.
Leslie Voth
00:01 15 Feb 21
Mike and his team are amazing! They are very efficient, professional and extremely careful with the items being packed and moved. Mike is very attentive to the needs of the move and also is very nice! I would recommend these guys to anyone!
Tim McConnell
21:52 14 Feb 21
These guys notified me when they were headed my way, showed up and went straight to work, then promptly got us moved into the new house. They operated effectively and charged us very fairly for the amount of hours worked. I would highly recommend them.
M McCormack
19:29 14 Feb 21
Everything went well and I was happy with the cost. The truck was there on time, even a little early and everybody worked hard. Recommended.
LiSandra “Bumpy” McLaurine
07:03 13 Feb 21
Let me just say, I am blown away how quick and easy they made it. PROFESSIONAL, FRIENDLY, ON TIME AND AFFORDABLE. Thank you so much!!
Amy Williams
01:56 19 Jan 21
Mike Collier
19:33 14 Jan 21
Shawn Zabran-Green
18:32 11 Jan 21
Daniel Brown
01:07 11 Jan 21
Kody, Trevon, and Bubba were the best. We had never used movers before, and were hesitant, but after using them, we can surely say that they made the move totally seamless. Very upbeat, very efficient, and overall great service. Highly recommend! Thanks again you guys!
October Country
19:30 05 Jan 21
Updated: The lies in the owners response to me are epic. Wow!!If I could give this company a negative five stars I would. This was the most horrendous move I have ever experienced. Let me preface the following by saying that I have moved about 18 times in my life and have dealt with a number of both local movers and national moving companies. This one has been the worst. The woman on the phone asked me how many bedrooms I had and how many square feet, that was it. I was told they would send three men and a large truck. I sold my house and had to be out the day they were to do the move as there were other people waiting to move in. First, they were supposed to be there at 9am and I received a call at 9am to tell me they would be there between 9:30 and 9:45am. Second, a couple of hours into the move they significantly damaged a $1,000.00 bookshelf that was part of a library unit. Each unit runs $1,000.00 a piece and there were five units. Upon further inspection, they damaged a second unit along with scraping it against the wall leaving a large beige paint mark across the top of the unit. Several other pieces of furniture had large scrapes across the wood damaging the surface. It took them TWELVE HOURS to move a 2,900 square foot house that had all boxes packed and minimal loose items to take. The only furniture they had to disassemble were two beds, a treadmill, disconnect washer and dryer and pull shelves out of bookshelf and china cabinet. No packing, no major disassembly. Here is where it gets really good. I had a Life fitness treadmill which is the type you normally find in gyms. They did not disassemble it and left it last to put on the truck. It is not a difficult disassemble, it requires a phillips screwdriver and a crescent wrench to get the top off. At around 6pm I am told the truck is full and they will have to come back for the treadmill and the items in the garage. A little while later I get a call that the first truck won’t go back to finish what was left because it would be too late. So, they sent a second truck to pick up the treadmill and the items in the garage. The second truck gets there and one of the guys asks me if I have a screwdriver. I said “no, not anymore”. The house is empty at this point, I have nothing. They load some of the stuff in the garage and mess around with the treadmill for about twenty minutes before they decide to inform me that they will not take the treadmill. It’s too heavy, insurance won’t cover it, and I have to call someone else to move it, nor do they take lawnmowers that have gas in them. Funny, the guys that delivered the treadmill to my house - there were two of them - didn’t seem to have a problem with moving the thing. That’s brilliant, really brilliant, nothing like waiting till the last minute to inform the customer that, oh by the way, we don’t take this, and we don’t take that. There is NOTHING on their website nor in the quote that they provide that informs customers that they do not take certain items. So, I’m left to frantically try to find someone a 7pm to try to help me move this treadmill out of the house. It cost me $4,000.00 to move my stuff 9 miles down the road. Over $2,000.00 for the move and another $2,000.00 in damage to my furniture. There were scrapes, nicks and bumps on multiple pieces of furniture. I expect a few but not this many. Not to mention the stress of being told sorry, we don’t take that, and you need to find someone else. In addition, they when they unloaded, they just dropped stuff wherever they dropped it. I had smaller light weight bookshelves and a desk that were supposed to go upstairs, and they left them all downstairs. I was not present for the unloading; my friend was at the house where the unload was taking place as I was at the other house dealing with the second truck. I did this same move two years ago from California to Tennessee with the exact same furniture and it went seamlessly with no damage whatsoever to any of my items. Say away, stay far away from this company if you want a stress free and damage free move.
